dd44 Privacy Policy – How We Protect Your Personal Data

1 Who We Are

This Privacy Policy applies to the dd44 online gaming platform, accessible at dd44.pro. When this policy refers to "dd44", "we", "us", or "our", it means the operator of the dd44 platform and all services provided through it.

dd44 is the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about this Privacy Policy or how your data is handled, you can contact us at [email protected].

2 Data We Collect

dd44 collects personal data in three ways: data you provide directly, data collected automatically when you use the platform, and data received from third-party service providers such as payment processors.

Data you provide directly:

• Full name and date of birth (required for registration and age verification).
• Mobile phone number (used for account login, verification, and support).
• Mobile financial service account details (bKash, Nagad, or Rocket number) for payment processing.
• Identity documents submitted for verification purposes (national ID, passport, or equivalent).
• Communications you send to dd44 support, including chat transcripts and emails.

Data collected automatically:

• Device information including device type, operating system, and browser version.
• IP address and approximate geographic location derived from it.
• Session data including login times, pages visited, and time spent on each page.
• Game activity data including bets placed, games played, and outcomes.
• Cookie and tracking data as described in Section 6.

Data received from third parties:

• Transaction confirmation data from bKash, Nagad, and Rocket.
• Identity verification results from third-party KYC providers where applicable.
• Fraud detection signals from payment security services used to protect the platform.

3 How We Use Your Data

dd44 uses your personal data only for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: To create, maintain, and secure your dd44 account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform operation: To deliver the games, features, and services available on dd44, and to personalise your experience where appropriate.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming obligations.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the dd44 platform.

4 Legal Basis for Processing

dd44 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing necessary to provide the services you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing necessary for dd44's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Where we rely on your consent to process data — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support.

5 Who We Share Data With

dd44 shares your personal data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose. We do not sell your data to anyone.

• Payment providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services receive identity documents you submit for verification, solely for the purpose of confirming your identity and age.
• Fraud prevention services: Security and fraud detection providers receive technical data such as IP addresses and device fingerprints to help protect the platform.
• IT and hosting providers: The companies that host and maintain the dd44 platform infrastructure have access to data stored on those systems, under strict data processing agreements.
• Regulatory and legal authorities: dd44 will disclose personal data to law enforcement, regulators, or courts when required to do so by law or valid legal process.

6 Cookies and Tracking

dd44 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit dd44.pro.

The types of cookies used on dd44 include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how visitors use the platform, including which pages are visited most often and where users encounter errors. This data helps us improve dd44.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core platform features. Disabling functional or analytics cookies will not affect your ability to play games or make transactions.

7 Data Retention

dd44 retains your personal data for as long as your account is active and for a period after account closure as required by law and our operational needs. The specific retention periods are:

• Account and identity data: Retained for five years after account closure to meet anti-money laundering and regulatory record-keeping requirements.
• Transaction records: Retained for five years after the date of each transaction.
• Support communications: Retained for two years after the last interaction, unless the communication relates to a dispute that remains unresolved.
• Technical and usage data: Retained for 12 months in identifiable form, after which it is anonymised and may be retained indefinitely for statistical purposes.

After the applicable retention period, your personal data is securely deleted or irreversibly anonymised. You may request early deletion of your data by contacting support, subject to any legal obligations that require us to retain it.

8 Your Rights

You have the following rights in relation to the personal data dd44 holds about you. To exercise any of these rights, contact the dd44 support team at [email protected]. We will respond within 30 days.

9 Children's Privacy

The dd44 platform is strictly for adults aged 18 and over. dd44 does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on dd44, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Where dd44 has reason to believe that an account holder may be under 18, we will suspend the account and request age verification documents before allowing any further activity. If the account holder cannot confirm they are 18 or older, the account will be permanently closed and any deposits returned.

10 Security Measures

dd44 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and dd44.pro is encrypted using TLS 1.2 or higher.
• Sensitive data stored on our servers is encrypted using AES-256 encryption.
• Access to personal data within dd44 is restricted to staff who need it to perform their job functions, and is controlled by role-based access permissions.
• dd44 conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• All staff with access to personal data receive regular training on data protection and security best practices.

While dd44 takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

11 Changes to This Policy

dd44 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, dd44 will notify registered players via the mobile number associated with their account before the changes take effect. Your continued use of the dd44 platform after any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have questions about any changes, contact us at [email protected].

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with the dd44 team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available on every page of dd44.pro — look for the chat icon in the bottom corner.
• FAQ: Common questions about accounts and data are answered on the FAQ page.